Advanced Robot Solutions AI Kiosks
Advanced Robot Solutions (ARS), in partnership with Chester County, ton Friday announced the successful completion of Phase 2 of their collaborative justice system modernization initiative, expanding access to justice and public services for court users across the county.
“Chester County is demonstrating what’s possible when technology is deployed thoughtfully and at scale,” said Paul McManus, CEO of Advanced Robot Solutions.
The expanded network now includes 15 kiosks deployed across 8 key government and court locations, including six Magisterial District Judge courts, the Chester County Justice Center, and the Government Services Center.
This milestone builds on the program’s initial success and establishes Chester County as a leader in using technology to improve access, streamline court operations, and reduce barriers to critical services. “Since we began this partnership with ARS in 2023, we’ve seen firsthand how thoughtful technology can improve both the court user experience and the efficiency of our court operations,” said Patricia Norwood-Foden, Court Administration, Chester County.
A Countywide, Unified Experience
With Phase 2 complete, users can now access the same intuitive, self-service tools at every major point of interaction with the county court system. The kiosks provide:
- Interactive wayfinding for complex buildings
- Court forms and document access
- Links to payment platforms to pay court fines and costs
- Hearing look-up by name or case
- FAQs and jurisdiction guidance
- Direct connection to 211 community resources
- Full bilingual functionality in English and Spanish
Closing the Justice Gap with Equity
A cornerstone of the expansion is the installation of three dedicated self-help kiosks in the Chester County Justice Center Law Library, designed specifically for self-represented litigants. These kiosks provide:
- Easy access to court forms and resources
- Clear jurisdiction and process guidance
- On-demand support without requiring staff assistance
- All kiosks operate fully in both English and Spanish
Demonstrated Impact
Usage data from March 2025 through April 2026 highlights strong adoption and engagement:
- 3,217 user sessions across kiosk locations
- More than 11,000 total user interactions
- Consistent use of key features such as hearing look-up and navigation tools
“The level of engagement we’re seeing speaks volumes,” continued Norwood-Foden. “It’s clear that court users are not only using these kiosks — they’re relying on them. This kind of adoption confirms that we’re delivering real, measurable improvements in how people access court information and public services across our county.”
A Model for Counties Nationwide
Chester County’s phased deployment demonstrates a scalable, cost-effective approach to modernizing public service delivery.
“Our goal is to make the justice system more accessible, transparent, and user-friendly for every court user of Chester County,” continued Norwood-Foden. “By expanding this kiosk network across our courts and government facilities, we are meeting people where they are — providing critical information, guidance, and services in a way that is intuitive, equitable, and available when they need it most.”
“This Phase 2 expansion is not just about adding more kiosks —it’s about modernizing the citizen experience and government services,” added McManus. “Together, we’re building a model that other counties can follow to close the access gap and better serve their communities.”
